Conferences and Events
Conferences, Seminars and other Special Events are held periodically by both the National body and individual state associations.
Policies covering Cancellations and Refunds for Conference, Seminar or Special Event are provided in the Information for Delegates section of each event. This information is listed on event websites or event documentation. Cancellation policies should also be reinforced on the Tax Invoice and confirmation of receipt documentation provided to each delegate.
The organising body and event contractors are normally required to commit funds to cover venue hire, catering and other event expenses well in advance of the scheduled date of the event. For this reason Cancellation and Refund policies will reflect these advance commitments.
Generally Cancellation and Refund policies will provide for a full refund, less administration fee, provided that sufficient (written) notification is given for cancellation, with reduced refund amounts being returned for later notification. Notification provided close to the date of the event may attract no refund. The conference registration fee may also include a non-refundable amount. Options may also exist to transfer the payment to an alternative event if this is deemed to be acceptable by the attendee.
Exceptional circumstances (including medical) may be considered for refund. In this event the requestor will generally be required to provide proof to support claims of exceptional circumstance. The event organisers will consider when such notification is provided in determining whether to provide a full refund or partial refund less direct costs associated with the event (e.g. catering costs). Notification provided after the event are likely to incur event specific costs on a pro rated basis.
If an event or conference is cancelled for whatever reason registered attendees can expect a full refund or a full credit (less any non-refundable amount) towards an alternative event.
Policies may also cover specific circumstances such as transferring registrations to other delegates within the same organisation provided sufficient notification is provided.
If a delegate simply chooses not to attend an event no refund should be expected.
New membership applications can be received through the National stormwater website will be forwarded to the relevant state bodies for ratification with payments made held in trust. The membership application will generally consist of a non-refundable application fee and an annual subscription amount.
If a membership application is not accepted a full refund acceptance of the annual subscription amount will be refunded (less the application fee).
Stormwater Australia wil remit payment held in trust back to the relevant state upon confirmation of a member being accepted and an invoice being raised for the requested amount.
Memberships which are cancelled at the request of the member will not be provided a refund unless exceptional circumstances are a determining factor.
If a member wishes to transfer membership from one state to another any balance of the annual subscription amount can be arranged through direct negotiation with the states involved. It will be a matter for the respective states to determine if any balancing payment or refund results from this transfer.
Merchandise and downloads
Refunds are available for any other merchandise purchased directly through the Stormwater Australia website. To be eligible for a refund the purchaser must provide a written explanation outlining why they feel the goods purchased prove to be not as advertised, or are considered faulty.
In the event that a refund is requested for 'intangible' goods purchased and downloaded through the website the requestor must delete all unwanted goods (including copies) from their computers and storage devices to the satisfaction of Stormwater Australia prior to a refund being issued.
Returns and downloads
Stormwater Australia does not accept returns for intangible goods downloaded from the Stormwater Australia website. In the event a download does not result in all requested goods being provided, upon notification Stormwater Australia will make another download connection available to complete the transfer of information.
In exceptional circumstances Stormwater Australia may opt to provide requested information in the form of distributable media (e.g usb memory stick, DVD).